Frequently Asked Questions

Welcome to our frequently asked questions page. We have a list of common questions and answers below regarding canvas printing. If you still can't find an answer please feel free to drop us an e-mail or call us on 01792 791444.

Click on a question to reveal it's answer.

Q: Do you offer custom sized prints?

A: Apart from the numerous sizes we have on offer, we can also supply made to measure canvas prints. Just let us know what size you want by email or phone and we will give you a separate quote. The largest size we can print, however, is a width of 1300mm but there are no restrictions on length!

Q: How do I clean and care for my canvas prints?

A: We do not advise cleaning your canvas prints with anything wet. Dry dusting is the best method of cleaning for all your canvas prints.

Q: Can I place an order and arrange for it to be sent to another address?

A: Absolutely. When entering your personal details you will be given an opportunity to say whether you wish to use your own address or supply a different delivery address. 

Q: What inks do you use to create my canvas print?

A: Our Roland Eco-Sol Max Ink offers exceptional image quality. With a wider colour gamut, Eco-SOL MAX INKS delivers exceptionally bright reds, greens and blues. Higher ink density ensures rich, solid colours. These graphics are not just beautiful...they’re also durable and UV Resistant. 

Q: If I only have a traditional photograph can I still order?

A: Yes of course you can! If you have a traditional photograph with no way of scanning it then simply opt to send your image / photograph in the post. This option is available during the order process.  After we've produced your canvas print we will return your photograph by post.

Q. What size does my image need to be?

A: For a really high quality canvas print Picturepix recommends that your image is at least 300kb in memory size for any canvas print. The larger the image memory size from your digital camera the better and sharper the final canvas print shall be. For large sized canvas prints (+30" x 40") Picturepix recommends at least a 1MB image memory size.

In short set your digital camera from it's menu to the largest resolution, memory or measurement size it is capable. Remember, the larger the original image the better the final canvas prints will be (Size does matter). A normal digital camera with the settings on high will give you 3MB photos which can easily be used to print the biggest size canvas prints. You can upload up to 10MB to the Picturepix website so if you do have a higher resolution image then please upload the highest size image you have as it will result in a far sharper and clearer image print. 

Q: What do you make your frames from?

A: Your canvas print will be tightly mounted over a quality stretcher frame in the finest pine 30mm deep using genuine 100% cotton canvas.

Q: What resolution do your canvas prints print to?

A: We always print at 1440 dpi for all our canvas prints, providing crisp, sharp text and images even on the smallest graphics and the biggest photographic images.

Q: What happens if my image is too low in quality?

A: If we detect that your image is really too small to produce a high quality canvas print we will contact you by e-mail or by phone. If you ordered a really big canvas with a very small image we will suggest getting a smaller size canvas. 

If you paid too much we will refund the extra amount. We do not decline any prints. In some cases somebody wants to print a really low quality image because the person on the photo decided and doesn't have a better image. In such cases we will make contact to confirm.  

Q: What media do you use for my photo to canvas?

A: Our premium high quality art canvas is 100% cotton and has a natural feel and refined weave to give a high quality finish and excellent colour reproduction. It has a relatively bright, semi matt finish. It is water resistant and has a good resistance to edge cracking and abrasion.

Q: How long until I can expect my canvas to arrive?

A: Please allow 3-5 working days for delivery after full payment is received. Deliveries can arrive at any time between 9am - 5.30pm local time, so if you are not in during the day it may be easier to arrange the delivery to be made to your work address. If you are in a hurry and want to get your print earlier please let us know and we will arrange to get it to you quicker.

Q: What happens if for any reason I am not entirely satisfied?

A: Due to the bespoke status of these canvas prints, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge. We reserve the right to charge for re-posting returned orders, which have been especially produced to meet your personal requirements.

Q: Are my details kept private?

A: Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves. You will receive minimum emails from us concerning your order.

Q: If I order more than one picture, how much is the delivery charge?

A: The £5.95 delivery charge is a one-off charge no matter whether you order 1, 2 or 5+ pictures ( up to 25kg in weight). So the more you buy the better deal you get! Delivery to other UK areas (Northern Ireland, etc) is £15.   

Q: What can be done about date stamps and red eye?

A: If you require removal of date stamps or red eye then please let us know during the order process on orders(AT) and one of our designers will arrange that for you.

Q: Do you supply to trade?

A: Yes we do supply to Trade. For further information please contact us.  

Q: Do you deliver to other countries?

A: Yes we deliver worldwide but please contact us for delivery rates and terms.

Q: What about copyright of my image?

A: By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order. 

Q: Do I need to be good with computers?

A: No, not at all. The process has been designed for total ease of use. Give it a go and see just how easy we've made it for you!

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