Terms & Conditions

By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the following terms please do not access and/or use Picturepix. Descriptions of goods and services included in the Picturepix site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them.

This Site is operated by Picturepix located at 52 Wychtree Street, Morriston, Swansea, SA6 8EX. You can telephone us on 01792 791444 or 07563 766241 and e-mail us at orders(AT)picturepix.co.uk. We reserve the right to amend these terms at any time without prior notice. Any changes will be posted to this page and will take effect immediately. By continuing to use the site you are bound by these terms.

Delivery

Delivery to Mainland UK - £5.95
Delivery to UK Overseas - £15.00 (includes Northern Ireland, Isle of Man and Scilly Isles)
Please note: this is a one-off charge per order not per canvas.
Delivery is 3 - 5 working days from receipt of payment. ( Saturday, Sunday and Bank Holidays are not included as working days).
Exact delivery dates and times are not provided. Deliveries are dispatched using a 3rd party courier. Delivery dates and times are for the mainland UK. Offshore deliveries are subject to long shipping times. We cannot be held responsible for the actions of our couriers and any delays that are incurred due to their actions. 

Returns Policy

Due to the bespoke status of our canvas prints, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge. We reserve the right to charge for re-posting returned orders, which have been especially produced to meet your personal requirements.

Privacy Policy

You have our commitment that your images will not be put into the public domain, unless by prior consent and with your permission. Your personal information will be kept strictly confidential. It is never sold, given away or shared with anyone. So, rest assured, your contact details are strictly confidential and are not shared with any third party. Only carefully selected, authorised personnel have access (for customer service and abuse monitoring purposes) to view system accounts.

We may occasionally email you with special offers and new services to the site. If you receive these, you will have the opportunity to unsubscribe yourself from any further messages on the email you have received. Please be assured our aim is not in any way to invade your privacy, but merely to inform you of items that, given your experience in dealing with Picturepix, may enhance it still further.

The content within this site is owned in its entirety by us. You are not permitted to reuse any parts of it or to distribute any content for any purpose other than personal viewing and the printing of individual pages.  We reserve the right to restrict, terminate and suspend anyone from using this site.

Shopping with us

This site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch of such goods.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to third-party couriers).

We are not obligated to fulfil your order and supply your goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form your order. We reserve the right to reject your order at any time.

The specifications, sizes, images, descriptive content and advertising published by us or contained on our site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms. Actual colours may differ due to your own monitor settings, over which we have no control.

All pricing is subject to change without notification. Any such changes will be effective immediately on
publication to the site

We recommend an image size of at least 500kb to insure a good quality canvas, It is down to the individual ordering to ensure they upload a good quality image, if an image smaller than 500kb is uploaded it is our belief that you are aware the image may not be at its sharpest and WILL be printed. If you are not sure before ordering please contact us and we will be more than happy to help.

Reprints are at our discretion. We will not reprint an order that has been fulfilled to your requirements. If we believe the size you choose is of the wrong proportions, depth or bleed of the canvas we will try and contact you to make you aware. We will try and fulfil your requirements wherever possible but we may alter some of the design aspects without prior notice to keep the composure of your canvas print. We would only ever do this to make the canvas better not worse.

It is down to the individual ordering to ensure the image does not have any imperfections. If there is a blemish that needs removing please state this while ordering. We will not remove anything unless asked.

Canvas prints are bespoke made to order items and do NOT comply with general returns policy’s. We will only ever reprint faulty prints at no extra cost to the customer but no other reprint will be issued,

Pricing

All prices are the responsibility of us. We reserve the right to change them at any time.


Any offers or promotions are run at our discretion and are valid until the date shown or until we decide to cancel them. We reserve the right to amend or cancel any offers or promotions at any time. Any offer or promotion is only for canvas purchases unless otherwise stated.

Copyright

 All copyright and intellectual property rights existing in our designs and products and in the content of the site are the property of us. Any designs where a third party has been credited with copyright will remain property of the third party with all rights reserved. By your use of the Site and agreement to the Terms, you agree that you are the copyright owner, or that you have express written permission from the copyright owner, for any images you supply to us. We reserve the right to refuse any images that we are unable to reprint for legal reasons.

Ordering with us

By ordering with us or using our website (www.picturepix.co.uk) you are agreeing to our terms and conditions, it is down to the individual ordering to read these before placing the order. If there is anything you are unsure about please contact us as we are always happy to answer any questions you may have.

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